Frequently Asked Questions (FAQ)
Check in and check out times:
Check in is at 3:00 p.m., check out is at 12:00. Please make arrangements for later arrival or departure.
A confirmation email will be sent within 2 hours of booking the room. Half is billed immediately to the credit card provided and the remainder is billed at check in.
Can I bring my dog?
Yes. Well-behaved pets are allowed. No more than 2, an additional room fee is required. Pets must stay on leash at all times when not in the room.
Requests for Connecting or Adjoining Rooms:
The hotel offers a limited number of connecting rooms in king to double/double configuration. Requests for connecting rooms must be made in advance, are subject to availability, cannot be guaranteed and, if available, are assigned at check-in. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them.
Can I swim in the river?
Yes. RTC has 750 feet of access to the Guadalupe River. Please enjoy the river responsibly as no lifeguard is on duty.
Can I use the fire pits down by the river?
Yes, please. We will provide the firewood. If you need assistance, we are here to help.
Do you serve breakfast?
A K-cup coffee maker is provided in the room with creamers and sugars. We do not serve breakfast, but we can recommend several great breakfast places in Kerrville, some even within walking distance.
Do the rooms have a telephone?
No, we have found most guests have mobile phones.
What can I do while in Kerrville?
There is so much to do but here’s a short list - walk or bike the river trail, visit the Museum of Western Art, rent kayaks or canoes to enjoy the Guadalupe River, eat and drink at our many dining establishments, visit nearby wineries and breweries. For specifics check the book provided in your room or ask for suggestions/recommendations.
Is there a swimming pool?
We do not have a swimming pool, we have the Guadalupe River! Always supervise children while on the property and swim at your own risk.
Do you have stairs?
Yes, as a matter of fact we have quite a few stairs. Most rooms and cottages have steps upto the door, the train depot has several stairs and much of the property is uneven ground. Our property is historic and many of the rooms were part of a motor court from 1928.
May we smoke in the rooms?
All of our rooms are non-smoking.
What should I bring, what is provided?
Your room will have sheets, pillows, blankets, towels, toiletries, coffee, HD television and complimentary WiFi. You should bring personal items, beach towels, bug spray, sunscreen, food and drink AND a sense of adventure!
How do I get the key to my room?
All of the cottages use a pin code deadbolt. Before your arrival you will receive an email with your personalized pin code for entry. Keys will be left in your room if you prefer to use them during your stay.