Frequently Asked QuestionsSome of the most common questions. Contact us if you need more information!
Check in and Checkout Times
Check in is at 3:00 p.m., check out is at 11:00a.m. Please make prior arrangements for early arrival or late departure.
We collect a 50% deposit at the time of booking. The remainder is billed to the card on file the morning of arrival. A confirmation email will be sent upon booking.
What is the Cancellation Policy?
For cancelations made more than 30 days prior to arrival we will refund the entire deposit.
For cancelations made 15-30 days prior to arrival we will refund the deposit minus a $35 rebooking fee.
For cancelations made within 15 days of arrival, we keep the deposit.
Can I bring my dog?
Yes. Well-behaved pets are allowed. No more than 2, a $15 additional room fee is required.
Our Pet Policy:
1. Keep pets on a leash while on property.
2. Please pick up after them.
3. Don’t allow them on the furniture or comforters.
4. Please don’t leave them alone in the cottage for more than 3 hours.
May we smoke in the rooms?
No. All of our rooms are non-smoking.
Can I swim in the river?
Yes. RTC has 750 feet of access to the Guadalupe River. Please enjoy the river responsibly as no lifeguard is on duty.
What should I bring, what is provided?
Your room will have sheets, pillows, blankets, towels, toiletries, coffee pods, creamer, satellite television and complimentary WiFi. You should bring personal items, beach towels, bug spray, sunscreen, food and drink AND a sense of adventure!
Can I use the riverside fire pits?
Yes, please. We will provide the firewood. If you need assistance, we are here to help.
Do the rooms have a telephone?
No, we have found most guests have mobile phones.
Do you serve breakfast?
A K-cup coffee maker is provided in the room with creamer and sweetener. We do not serve breakfast, but we can recommend several great breakfast places in Kerrville, some even within walking distance.
Is there a swimming pool?
We do not have a swimming pool, we have the Guadalupe River! Always supervise children while on the property and swim at your own risk.
Do you have stairs?
Yes, as a matter of fact we have quite a few stairs. Most rooms and cottages have steps up to the door, the train depot has several stairs and much of the property is uneven ground. Our property is historic and many of the rooms were part of a motor court from 1928.
How do I get the key to my room?
All of the cottages use a pin code deadbolt. Before your arrival you will receive an email with your personalized pin code for entry. Keys will be left in your room if you prefer to use them during your stay.
Requests for adjoining rooms
The hotel offers a limited number of connecting rooms in king to double/double configuration. Requests for connecting rooms must be made in advance, are subject to availability, and cannot be guaranteed. To request a connecting room, please inquire at time of reservation. The hotel will do its best to accommodate these requests, but cannot guarantee them.
Do you offer daily maid service?
We do not offer a daily made service. We provide extra towels in every cottage. If you find you need anything, please reach out! We are happy to bring extra towels, linens, pillows, or toiletries.
Do the rooms have kitchens?
No. Our rooms all come equipped with a small microwave, refrigerator and K-cup single cup coffee maker. Cottage 8 is our only full sized cottage with a kitchen.