River Trail Cottages House Rules & Policies

General

Payments:
Full payment for cottages and RV sites is required 3 days prior to arrival. Credit cards only. Long-term tenants incur a $50 late fee if rent is overdue by 3+ days.

Liability:
Guests are responsible for any damage or injury caused by themselves, children, or pets. RTC is not liable for personal injuries, property damage, or theft.

Mail & Packages:
RTC does not accept mail or package deliveries. Guests must arrange alternative delivery options.

RVs & Travel Trailers:
Must be in good working order and under 10 years old. RTC reserves the right to refuse access to vehicles deemed unacceptable.

Tents & Outdoor Sleeping:
Tents, blow-up mattresses, sleeping bags, and cots are not allowed outside.

Maximum Occupancy:
Total number of guests cannot exceed the cottage or RV site’s capacity.

Visitors:
Allowed 9 AM – 10 PM; overnight stays are prohibited. Please notify RTC management before arrival at [email protected], or call at (830) 928-9002.

Parking:
No overnight parking/storage of trailers, boats, jet skis, or utility trailers in common areas. Vehicles must be parked at the rented site.

Prohibited Items:

  • Charcoal grills, wood fire pits, deep fryers, and tiki torches.

  • RV/vehicle maintenance and washing.

  • Paint products, chemicals, and clotheslines.

  • Hanging items from trees.

  • Dumping furniture or large items.

  • Drones or remote-controlled machines.

Trash:
Must be disposed of in trash receptacles and not left outside overnight.

​Check-In & Check-Out​

Our standard check-in and check-out times are as follows:

Check-in: 3:00 PM

Check-Out: 11:00 AM


Early Check-In or Late Check-Out Policy:
RTC may be able to arrange an early check-in or a late check-out, if available. Additional
fees may apply. In order to ensure availability for incoming guests, please plan
prompt departures.

Cancellation Policy

Cottages:
Cancel within 48 hours of booking and at least 14 days before check-in for a full refund. No refunds for cancellations within 14 days, early departures, or shortened stays.

RV Guests:
Refer to the booking platform for cancellation policies.

Rates & policies vary during peak periods and special events.

Safety

Strictly Prohibited:
Firearms, fireworks, illegal drugs, archery, paintball, slingshots, air guns, and disruptive behavior.

Speed Limit:
5 mph or under while on the property.

Supervision:
Children under 14 must be accompanied by an adult. Pets and small children must be supervised at all times.

Vandalism:
Any damage caused by guests may result in immediate eviction.

Lost/Stolen Items:
RTC is not responsible for lost, stolen, or damaged property.

Profanity or violence toward guests or staff will result in immediate eviction without refund.

Quiet Hours

  • 10:00 PM – 7:00 AM.

  • Please be courteous to others. No loud music, parties, or disruptive noise after 10 PM.

Pets

Allowed:
Dogs only (no cats, birds, fish, farm animals, or reptiles)

Pet Rules:

  • Please keep pets on a leash or in a kennel at all times.

  • No pets on furniture or comforters; damage fees apply.

  • Do not leave pets unattended for more than 3 hours.

  • Owners must clean up after their pets and provide proof of vaccinations if requested.

  • Pets are not allowed inside the RTC office or event center (Old Train Depot).

  • Service animals are permitted.

RTC reserves the right to refuse service to pets deemed disruptive or unsuitable.
Failure to comply with these policies may result in eviction without refund.

Thank you for respecting our rules and ensuring an enjoyable stay for all guests!